Neil Young News: Archives Ordering Questions Open Thread

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Saturday, June 13, 2009

Archives Ordering Questions Open Thread

Post your Neil Young Archives comments and concerns regarding:

- ordering
- shipping & handling
- damaged goods
- MP3 download issues
- other issues which are non-technical or non-content commentary.

Please post those in these threads:
- Archives Commentary Open Thread
- Archives Technical Questions Open Thread

Got a question? Drop a comment below. No registration required.

Please follow each thread's topic guidance to keep this resource useful.

Also, see The Neil Young Archives for FAQ's and tutorials.

Again, feel free to post here your concerns and questions. But also try and resolve through your distributor. If you ordered from WB site, call 866-430-6230.

Another source of good answers to questions is good old fashioned search. There is a search box on right about midway down. If you include "Archives Guy" (with qoute marks) and your question, it might just come up.

And -- as always -- see Everything You've Ever Wanted To Know About The Neil Young Archives But Were Afraid To Ask.

If you like what we're doing here, please consider using Amazon links on right. Thanks! You'll be helping to support Thrasher's Wheat and keep the servers cool now that hell has frozen over.)

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94 Comments:

At 6/13/2009 03:19:00 PM, Tai-Pan said...: hello my name il lorenzo, i'm italian...i've ordered bluray archives on NY website, and it arrived few days ago...BUT: i wasnt at work where the pack was sent, reception office called me telling me that i had to pay a fee cause the shipment was from US...nobody could pay, so the mailman went back with the pack, not telling and not leaving any documents...2 problems:first, the pack, so expensive was sent without tracking shipment..so i cannot know where it is, who is delivering it, how to find it..second: why wasn't it shipped from EU???it a very expensive pack, it should be at least a tracking and an insurance...now i can only wait and pray that someone, dont know who, will come back....otherwise what can i do?
not a professional job from WB....
At 6/13/2009 04:42:00 PM, Nigel said...: The whole WB pre-order is a rip -off. I tried to cancel when I was told by email that it might take 4-5 weeks to receive my copy in the UK but I received an automated response to say my copy had been shipped on the 1st June. 2 weeks later nothing - looking forward to paying import tax plus VAT when the f***ing thing finally turns up. I assumed they would ship from within the E.U. on release date. Nice one Neil. You were always were expensive - this really is the 'man' shitting on the little man. Enjoy the ranch...
At 6/13/2009 05:13:00 PM, dolbero said...: yep its a long long wait for us uk suckers who thought pre ordering from the "official" site would be the best way to get our hands on the archives!Never mind i'm still enjoying the preview disc.One more time (i'm a man and)i can't cry!!!
At 6/13/2009 08:30:00 PM, Anonymous said...: b.t.w.
same problem in netherlands i think,

I've been waiting for you...
And you've been coming to me..
after such a long time now..

my birthdaypresant (6-11) will hopefully come ;-|

Kees
At 6/13/2009 08:35:00 PM, Anonymous said...: Im a pre order Blu Ray from warners in the UK, but have problems.. It arrived on friday, 4 discs wont play, 3 have huge scratches and the 4 disc is misshapen, like its been melted, also the spine of the book has split after only one day!!

using a PS3 with latest firmwear download.. how do we in the uk get replacement if we ordered from the warners site?

neil team have really dropped the ball on this one... and i thought fork in the road was bad!!

please help what do i do next?

stephen Scarborough UK
At 6/14/2009 02:03:00 AM, 星里 said...: My problem is that it is "Temporarily out of stock." as Amazon.co.uk puts it even though I ordered it weeks ago. Any indication on when the second "pressing" is going to happen?
At 6/14/2009 04:01:00 AM, Anonymous said...: I totally agree with Nigel.
In the Netherlands the same problem with WB and their shipping policy. After the release date I'm waiting for two long, long weeks. The fun of The Archives are gone (to much seen them on the internet and other media) and I'm still waiting for the postman.
Next time I NEVER order by WB again. I'm gonna buy them in the local musicstore, where The Archives are laughing at me for two weeks now!!!
It's not very professional from them!!!

Greetings from a frustrated Neil Young fan. (for 35 years)
But I still love the man and his music. It was a fucking good concert in Antwerp.

Guido
At 6/14/2009 06:16:00 AM, Tai-Pan said...: my problem is that archives arrived, but i could not take it because i wasnt fisically at the place where it arrived and now i dont know if and when the mailman will come back again...no tracking shipment and also a fee that could be not present if the shipment was from UE
and...check play.com prices...so low.....
At 6/14/2009 06:44:00 AM, Luc said...: Same story for the Belgian fans. I ordered at WB. Got a mail that my order hes been shipped on june first. Payment is done (confirmed by the bank and Visa).
Two weeks later, today, june 14, still no Archives.
Bought a HDTV, a PS3, and now I'm wondering why ?
I got so frustrated I ordered the Archives a second time, so if I get two boxes, I'll sell one on Ebay, for the price I paid, I do not want to make any profit out of it.
What I don't understand are the discriminative procedures at WB. Those who ordered correctly at WB, through Neil's Garage, should be sure to get their copy, AND should be correctly informed on the status of their order AND on import taxes and VAT etc. due to be paid.
I'll have a bad feeling at the Cologne gig of Neil next week.
If I get in front row, I'll shout out my frustrations.
At 6/14/2009 08:36:00 AM, Anonymous said...: Help!! who do we in the uk contact with faulty discs?

4 of my discs wont work and my book is damaged!!

i ordered it from warners in the US..

so who do i need to contact?
At 6/14/2009 09:31:00 AM, Luc said...: When you ordered at WB, you should have received a mail regarding the shipping (saying when it was shipped). In this mail is an email adress of WB Customer Service. Normally, damaged discs would be replaced.
This is the adress :
wbr@b3custserv.com.

Let us know what the outcome is.
At 6/14/2009 01:21:00 PM, dolbero said...: Just read post from luc in belgium.I did same thing been really fed up with slow delivery from WB so after a few beers on wednesday night i rather recklesley ordered blu ray set from amazon.com in the states it will be with me on tuesday.I know this because unlike WB you can track your parcel!So just like luc i too will have 2 sets of the archives ,having read all the comments about faulty discs and book falling apart its just as well i might get one good set out of the 2!I also will put spare on ebay at price i paid.Anyone in the uk in buying 1?!
At 6/14/2009 03:46:00 PM, Anonymous said...: dolbero: I'm sersiously thinking of doing the same myself. What do you reckon the chances are of being able to flog the spare Blu-Ray set when it finally turns up? I can't believe it's taken this long, I booked a week off work especially for the archives!

Also, does anyone know how we UK folk can get replacement discs sent for the CD version? A couple of my discs have glue on them and have a tendency to skip when being played.

Cheers,
AB (Manchester UK)
At 6/14/2009 04:26:00 PM, Stephen Routledge said...: Heres a copy of the email i sent to Warner Bros. using the given wbr@b3custserv.com address... will keep you posted of any replies.

Dear Warner Bros.

I placed and order with you on 22nd March 2009 for Neil Young Archives Volume 1 on Blu Ray.

I was then sent an email confirming the order and given a reference number: 1714250

Then on the 3rd June I received an email stating that the order had been processed and dispatched on the 1st June. The order arrived to me on Friday 12th June, excellent service!

But here’s the problem, 4 of the disc are damaged, and the books spine is split!

DISC 1: EARLY YEARS (1966-1968): disc is misshapen around the edge, like it has been melted. Won’t register in PS3

DISC 2: TOPANGA 1 (1968-1969): disc is scratched, when in PS3 it spins but none of the content plays.

DISC 7: LIVE AT MASSEY HALL 1971: disc is scratched, when in PS3 it spins but none of the content plays.

DISC 8: NORTH COUNTRY (1971-1972): disc is scratched, when in PS3 it spins but none of the content plays.

The books spine is also damaged and has a split running down it, according to other people on the Thrashers Wheat website it should have come in a protective plastic wrap, mine wasn’t!

My set up is a Sony Playstation 3, its firmware is current and up to date. All other discs work fine, and the content I have seen looks excellent.
Having asked questions on the Thrashers Wheat website, both they and Archives Guy have instructed me to contact you at Warner Bros. and to request replacements for the faulty items listed.

I feel very let down, having waited years for archives to finally have been released and spent a lot of money on purchasing it, only to receive it and half of the content is damaged! Warner Bros. quality control need looking at!

Please reply back to me and keep me informed on this situation. I look forward to receiving the replacement item as soon as possible.

Regards

Stephen Routledge
At 6/14/2009 05:07:00 PM, dolbero said...: hey ab.
I'm hoping i'll get my money back for my spare blu ray set assuming its not damaged.
I can't believe how many people have reported damaged discs i've bought close to 1000 cd's in last 20 years not one has been damaged!
On a more positive note itv4 are showing a bit of NY's isle of wight show in the next hour
At 6/14/2009 05:09:00 PM, dolbero said...: sorry itv 2 not 4
At 6/14/2009 05:20:00 PM, Luc said...: Dolbero : mixing two sets to get a good one and sell teh damaged one, doesn't seem very correct, imho.
On the other hand : if I open one, and it's damaged, and the other one is OK, what would I do ?
If the WB set is damaged, it's very easy : send an email to WB. They replace damaged discs.

To AB : glue easily comes of with isopropanol, and a smooth cloth.

Above all : since all the folks on this thread are having the same problems, let's stay as helpful as we can to each other. Above all, since we're all Neil Young fans, let's stay as positive as we can.
At 6/14/2009 05:27:00 PM, dolbero said...: Hey luc
No i wouldn't put damaged discs on ebay!
My name isn't warner brothers!
At 6/14/2009 09:47:00 PM, It's... said...: The 320 mp3's are up.

The names of the links of the individual CDs are off though (I guess someone there got confused by the fact that the mp3's on DVD/BD 0 and 1 are on one CD and thus in one zip-file). But they are all there, and it's no problem unless you want to download only a specific disc.

AG & Team - thanks for all the hard work
At 6/14/2009 10:05:00 PM, It's... said...: To my fellow Dutchmen - the distributor here or the Dutch WB f*!#'d up as well.

I had ordered the BluRay set at my local record shop and all they could get was one DVD set. I went to Concerto Amsterdam and they had gotten only 4, while they had 5 customer orders, Plato Utrecht only got 2 while they had ordered more. The bulk ended up at FRS and other shops from that chain (which hadn't had pre-orders per se as one big shop in A'dam had 4 lying around and two FRS I visited each had one).

Guido & Nigel (and of course the non-Dutch posters as well) I hope your WB orders arrive soon - they are a blast.
At 6/14/2009 10:09:00 PM, It's... said...: PS I used a wrong name for a Dutch poster - I meant to say Kees in stead of Nigel ...
At 6/15/2009 01:13:00 PM, Marc C said...: i'm having trouble with my mp3 downloads.

problem is,i was using my computer at home and when i was trying to download the tracks,my computer froze and i had to close the window

when i tried to download the tracks again, i get

"You have reached the download limit for this file. Please contact the site administrator if this message has been received in error."

and i haven't even gotten the downloads!!

how does one fix this problem? does it mean i won't ever be able to download the mp3s??

thanks for any help,

-Marc C
At 6/15/2009 04:42:00 PM, Anonymous said...: hey all dutch Neil lovers (and non-dutch). In 1989 i heard for the first time of the archives, so a few days waiting is not the worst part of it. and i love to read otherones crazyness with the project. so, it will come, i'm sure of it. I had my mail from WB 1 june

But tomorrow i'm free and.... pity it isnt there ;-)

Kees
At 6/15/2009 04:52:00 PM, UKStevo1971 said...: Peace and love to all my UK brothers out there - I bought my set from Bristol HMV for £199.99 and apart from a degraded download of I wonder (live download seems corrupt) - all is perfect. I knew not to order from Warners due to import duties and the sheer length of time it would take - but peace - it will be worth it when you get it - half way through disc 1 today - god the springfield b/w footage in the studio and neil's demo of down, down, down is worth the price alone.

PS When I spoke with a friend who retails he was told the phase 2 batches of volume 1 will be ready in 3-4 months!! So do what I did.... ring every HMV in the UK and drive and buy it - there's still some out there. Oh and soon we have some CSNY videos coming on live download I hear!!
At 6/15/2009 06:12:00 PM, Stephen Routledge said...: people in europe with faulty archive discs, who ordered from warner Bros.... we are screwed!!
I've 4 faulty disc and spine on book was broken.

I did what archives guy suggested, emailed them 'wbr@b3custserv.com' but got no reply, then I phoned them on the number that was given, (001)8664306230, spoke to a lady who then told me to phone another number (001)8667594843, and spoke to a man.

I explained the faults and he told me I would have to ship the boxset back for a replacement, explained I was in the UK and that was not possible..

he then put me on hold for 10 minutes while he spoke to someone, he came back and asked what the faulty items were, I said I sent it to you in an email, his reply... "oh we've stop checking that".. fanfuckingtastic Warner Bros. great customer service!!

he then said he would have to wait for his supervisor, and they would contact me by email... I'm not holding my breath!

So people of europe, if you ordered your archives from Warners direct.. my suggestion to you is

DON'T OPEN THE BOX!! IF SOMETHING IS FAULTY YOU WON'T GET A REPLACEMENT!!

will keep you all informed with the on going situation, and will post their email reply... neil better watch out at Nottingham because I'm one very pissed off fan!!

help us archives Guy.. your our only hope!

stephen Routledge
scarborough UK
At 6/16/2009 09:12:00 AM, Anonymous said...: Hi,

Archives (blu-rays) arrived today in Holland. I ordered at amazon UK. I took a quick look at it and could not find a copy of "Canterburry House". I saw on Youtube that this was "secretly" included. Is it right that this is only included in the ones ordered at Warner?
At 6/16/2009 10:50:00 AM, Aidan said...: Hi, amazon.de in Germany have blu-ray copies available. I ordered mine last friday and it is en route. I too had to cancel my amazon.co.uk order.
At 6/16/2009 01:50:00 PM, Anonymous said...: Canterbury House is in the hidden compartment.

Rob Todd UK.
At 6/16/2009 02:28:00 PM, Jim said...: I hope Archives Guy can help. There are various posts in here about those of us in the U.K who bought direct from Warners (via NY website) who have got faulty box sets. In my case it's damaged spines on the BD covers where they were forced into the inner box which is too small, and split sine on the book inside both front and back covers. If Steve Routledges experience is anything to go by, it explains why nobody at WB has answered my email describing my problem and asking how they intend to rectify it. In my mind the simplest and cheapest thing is to ship me replacement covers (only the first and last disc) and a new book. Given what we all paid for this set, one should expect the contents to be of better quality.

Where do we go from here to get this fixed? Archives Guy ... can you lean on WB to rectify this by supplying us with what we paid for? You've been a great help to us all over the past few weeks and I hope you can be so one more time! Best regards,
Jim
At 6/16/2009 05:54:00 PM, Anonymous said...: the (mine) Blu Raybox is arrived from WB in Holland too, its at the postoffice, while my son hadn't the money for the postman (58 euro, delivering costs). He took it with him to the office...

But tomorrow i can get it from the postoffice....

greatings
Kees
At 6/16/2009 07:03:00 PM, Anonymous said...: I came home from work this afternoon, opened my post and found a letter from Parcel Force. It turns out that my Blu-Ray set has arrived at their Manchester depot. The letter also goes on to say that the parcel is subject to payment of charges raised by HM Revenue & Customs totaling £46.67

I'm a bit pissed off at the extra charges that I didn't know about, but at least I should finally have my set by Friday. I just hope there isn't any damage to the BD covers or the book. If I see glue on any of the discs i'll go insane.

AB (Manchester UK)
At 6/16/2009 07:51:00 PM, Henry said...: For those who are interested or don't already know, the 320k MP3s are now up and ready for download.

Thanks, AG!
At 6/16/2009 09:15:00 PM, It's... said...: For those outside the US that were unaware of the extra costs: when I browsed around a couple of months ago and wanted to look how to order from the archives site, I noticed, though I do not remember where exactly (my guess is just before the final checkout or a link about shipping policy), the mention of the possibility of import taxes above the price and handling costs of WB.

As I had been "burned" before by paying at the post-office for a shipping from the US (not Neil-related) I read that kind of stuff and decided to buy it local (another reason was that if something went wrong or I ended up with damaged goods I rather deal with a local shop than to send send stuff back to the US myself).

I do understand the resentment of paying the extra costs, but it was IMHO not small print buried under legalese or something like that and it's part of buying something outside your own country.

I do hope however that for Vol. II and beyond they opt for a WB European distribution as well as a US one, so that those extra shipping and taxing costs will be lower - I think it's clear that Neil Young material has a large European customer base as well and it's probably worth the extra "hassle for WB.
At 6/17/2009 12:52:00 AM, Anonymous said...: 58 Euro delivering costs?
At 6/17/2009 01:26:00 AM, Anonymous said...: @Rob Todd

In teh secret compartiment, there is only the notebook and the card for the download....
At 6/17/2009 01:31:00 AM, Anonymous said...: Yesterday in the afternoon The Archives finally arrived from WB. Everything seems allright with the disc. No glue, no missing discs, no scratches. They played all very fine.
For my fellow Dutchman Kees: I've "only" paid 44 euro taxes. I dont know why you have to pay 58 euro.
For the mp3 downloads do I need Limewire or something? Cause I don't want Limewire on my laptop.
Greetings from the Netherlands.

Guido
At 6/17/2009 03:50:00 AM, Anonymous said...: Still waiting in BC Canada....here's to seeing it in the Morning!
But not betting on it.
You would think it would have been here before Europe though?
Any other BC'ers waitin'?

LIVE RUST
At 6/17/2009 08:00:00 AM, Anonymous said...: Just to let anybody who has ordered from Amazon in the UK, the status of the BD has changed from 'Out of Stock' and it now reads 'Usually dispatched within 6 to 9 days'.

Bring it on!
At 6/17/2009 08:28:00 AM, Anonymous said...: 6 to 9 days lol - I rang Amazon to check! They said this is the estimated time 'they hope' to source the materials in - but as Warners have not pressed more yet the official line is still 3-4 months wait.

'Cough up the bucks'
At 6/17/2009 09:13:00 AM, It's... said...: Guido: You don't need limewire or anything like that.
On the archives web-site have to create an account.
When logged in you get a page with links to the downloads.
At 6/17/2009 01:01:00 PM, db said...: I downloaded the 256kbps mp3's last week. Will the site let me download again with my same code now that they fixed the mistake and put up the 320 kbps files? I can't try right now because I'm at work. Anybody know?
At 6/17/2009 01:46:00 PM, henry said...: db,

Yes to your question
At 6/17/2009 02:21:00 PM, Jim Breeds said...: Hi all,
Further to my post yesterday I sent a reminder email to WB telling them that I wanted a reply to my email of a few days ago describing my two damaged disk covers and my damaged book spine. Today I have had an email from WB saying the following:
"Dear Customer:
We will gladly send you replacement discs. Can you confirm when you say the first disc, do you mean the Early Years 1963-1965 (Disc 0 in the set) or Early Years 1966-1968 (Disc 1 in the set)

Please confirm which titles need replacing and we will get those out to you.

Sincerely,
Warner Bros Records Online Customer Support".

So ... I take back everything I was thinking about them :-). There is hope after all. I only want pristine covers and a book with no split spine and have replied to say that, but from their email it looks as though they may ship the two disks as well. Bonus! If that happens I can play them together in sync on my two PS3 machines!! :-)
At 6/17/2009 02:28:00 PM, Jim Breeds said...: p.s. My post yesterday was from "Jim" before I chaged my profile.
At 6/17/2009 04:12:00 PM, dr dip said...: Guido, I know where you're comin from about "Slimewire".. it stuffed my computer..I got a "grub" in it as a result..but unfortunately my daughter insists on loading it... pity, coz its a good access site for sharing music I thought..Does anyone recommend one better..without the potential "Grubs"and virus trolls?"
At 6/18/2009 08:37:00 AM, Anonymous said...: Jim Breeds - watch that WB doesnt put the actual retail value of the two replacement discs on the customs docket or thats another £15+ quid for UK handling fees and duties - as the retail value will exceed the £18 allowed duty-free! LOL
At 6/18/2009 10:57:00 AM, neilshakeyyoung said...: smell the horse and cough up the bucks!
At 6/18/2009 11:10:00 AM, Stephen Routledge said...: Holy shit.. warners have replied... and it sounds like good news!!

they said:
Dear Customer:

We apologize that your item arrived damaged or unplayable. We have requested that replacement discs and parts be sent to you and you should receive these items in the next few weeks.

Sincerely,
Warner Bros Records Online Customer Support

Fantastic, as long as i dont get a customs charge again!!

I'm Dying to hear and see whats on the blu ray discs... have seen the first disc 00 but then the next two are damaged and wont play, looking forward to all that buffalo springfield goodness!!

any further developments and I'll keep you all posted!

stephen routledge
scarborough UK..

looks like i'll let neil off in nottingham!!
At 6/18/2009 11:40:00 AM, UKStevo1971 said...: @ Stephen Routledge

Everybody has been burned before....just make sure YOU let warners know not to put the retail value on the customs forms - they normally do this for insurance purposes!

'burned my credit card for the archives'
At 6/18/2009 01:01:00 PM, Luc said...: Got the Archives today. :-)
Got them twice : my Amazon order came at the same moment. So They're unopened and ready to sell for 250 euros (the price I paid)
WB version : everything seems fine, no damaged book, no glue...AND only 10 euros on tax and import services.
Maybe in the future, you should order through my adress. ;-)
Canterbury is in the secret compartment, with the notebook and card for downloads, and I got Aurora/Mustang vinyl single too.
Strange enough, this single is not included in my Amazon delivery.
Can't wait to start exploring everything, but tonight a meeting and tomorrow I see Neil in Cologne.
All of a sudden : Peace in Mind.

So : I have a copy to sell (sealed)for 250 euro + cost of sending over. I don't want to make any profit out of it, dealing with Neil fans.

Changing highways now to another thread.
At 6/18/2009 02:22:00 PM, Jim Breeds said...: @ Stephen R - Good news! Now we have to see if they live up to their promise to us both!

@ Neilshakeyyoung ... (it couldn't be, could it? nahhhh, it couldn't!!) ... I don't even have a horse!

@ Anonymous ... (which anon is which on here, I wonder!) ... who said "watch that WB doesnt put the actual retail value of the two replacement discs on the customs docket or thats another £15+ quid" ... You might wonder if my box arrived with me having to pay no customs duty whatsoever, but I couldn't possibly comment! :-)

Jim
At 6/18/2009 08:38:00 PM, It's... said...: Luc said "Strange enough, this single is not included in my Amazon delivery."

That's because it was only included in the (pre-?)orders from WB.

I wonder though how you know the content is fine and you say they're unopened...
At 6/18/2009 09:06:00 PM, Doug said...: Will the MP3s for disc 8 be available?
At 6/19/2009 04:11:00 AM, It's... said...: Doug - besides the zip-file with all songs, there are 8 zip files (named ...Disc0.zip to ...Disc7.zip); disc 0 contains the songs of both early years discs and there won't be a JTTP-mps3 download.
At 6/19/2009 06:04:00 AM, Doug said...: Thanks I see that now. The zip file names confused me.

Just hooked up the PS3 to wi-fi and am downloading the first new content. A Squires basement tape of "I Wonder". Great stuff.
At 6/19/2009 06:09:00 AM, Doug said...: The download links for the individual discs are labelled wrong on the MP3 site to add to the confusion.
At 6/19/2009 06:20:00 AM, Luc said...: To It's : yo're right. Forgot that the single is an extra for those who preordered at WB. I pre ordered at WB, so I got the Single, but that is outside the Archives box. Seeing that, I found it strange to miss it in the Amazon Package.
I opened my set(WB), all looked OK, and last night took a test on all discs. They all play on PS 3.
The Amazon Archives box is still unopened and sealed.
Thought I mentioned in my previous reaction that all of the WB stuff looked fine. Sorry for the Confusion.

Checking the discs last night, was just a thrilling and emotional preview. hope I'll find some time to explore and discouver everything. This is just brilliant. Again Neil Young is way ahead of any other artist. Neil proved once again why he is really a living legend.
And now I leave for Cologne, to see him perform once again. :-)
At 6/19/2009 06:30:00 AM, It's... said...: Luc - I didn't know that the single was outside the box - enjoy the concert :)
At 6/19/2009 07:32:00 AM, Doug said...: I got 2 copies of the single in my package from WB.
At 6/19/2009 11:25:00 AM, Anonymous said...: Just downloaded the archives for free off of isohunt - had most of these anyway through Perfect Echo and Rock N Roll Cowboy - so hope you all enjoyed spending you 600 bucks on a box set and a blu ray machine.

'Cough up the bucks' indeed!
At 6/19/2009 11:43:00 AM, Henry said...: Congratulations on your "free download". You have officially earned the title of "King Dickhead". Your mom must be proud.
At 6/19/2009 05:51:00 PM, Anonymous said...: hey there,

i got the box wednesday, 20 minutes before 6 o clock in the afternoon. paid the 58 euro,
46,17 euro tax for import and 12,50 euro for 'inclaringskosten'.
But i have it, and so far everything works as it should be. i only have to see the early years (0) and fillmore, i had that already, so that will be the last.
But, you know, i only have seen a tip of the iceberg.
have blu ray and i love it. The movie in the record store, so funny and original..
Greatings from a happy man!

btw, have seen Neil in Rotterdam too. So Neil is a big part of my life these days..

Kees
At 6/20/2009 05:57:00 AM, Robert said...: I bought the blu ray from a retailer in Newcastle Upon Tyne, England.
The sleeves for the first and last discs are damaged.
I contacted Warner Bros by email to request replacements or at the least where to obtain them.
The reply was to go back to the retailer as my order was not an online one. Perfectly understandable but not helpful considering the non-availability of the set in the UK.
Can anyone suggest what to do next or could a kind soul from Warner Bros relent on this and help me out please?
At 6/21/2009 06:36:00 PM, Anonymous said...: It seems that I am another victim of poor service from WB. My Blu-Ray set finally arrived over the weekend and I really thought that after all the trouble I had with the CD verson this one would be ok. How wrong was I? More than half of the discs have glue on them, nearly all the CD sleeve spines are split or damaged, the magnetic area on the CD compartment doesn't appear to be magnetic at all, the notepad that comes in the 'secret compartment' has come apart at the seams and is literally in pieces, and the download card is missing!! I'm so annoyed right now, I really can't believe they have not used more care into putting these sets together. I've sent a strongly worded email to WB and hope i'll get a reply in the next couple of days. There is so much wrong with my set that in all honesty it would probably be a lot easier for everyone involved if they just sent me a brand new box set!

Jim Breeds / Stephen Routledge, have you guys had any luck with your replacements yet?

I hope this can all be sorted ASAP.

AB (Manchester UK)
At 6/22/2009 02:56:00 PM, Anonymous said...: Anybody have any problems with the box itself? Mine came with the book down deep in the box to where icouldnt get it out. I temporarily fixed it by lifting out the piece that holds the book up to where it sticks out the top, but it continues to fall down in the crevass making it very difficult to get the book out and annoys me. Anyone else?
At 6/22/2009 03:20:00 PM, Jim Breeds said...: @anonymous (AB Manchester).

"have you guys had any luck with your replacements yet?"

Not yet, but I wouldn't expect to get anything yet. The email from WB was only a few days ago and even if they ship the replacement discs quickly it'll take a few days to get here and they may have to wait for new stock which could delay it for ages. At the moment i'm trusting that they'll do what they've said and i'll chase them up in a couple of weeks if i don't receive anything. Sorry to hear about your problems ... it's not at all good is it? I wonder if Neil has been made aware. I'm sure he'd not be at all impressed.

Jim
At 6/22/2009 05:03:00 PM, Anonymous said...: Don't know if anyone has mentioned this yet but you can purchase/download the archives on napster for $78.95CAN. This will be mp3. You first need a subscription which is $10 a month. Or just subscribe for the $10 a month and listen to them on line without the 78.95 download fee.

Doug
At 6/23/2009 07:44:00 AM, Anonymous said...: Ordered Archives on Blu-ray last week at Amazonn.co.uk.....it arrived this morning, I can't wait for tonight!!!!!!!
At 6/23/2009 04:07:00 PM, Anonymous said...: Dear Thrasher (and Robert)

After cancelling Amazon Uk order, Amazon US order placed 10 June. They said delivery due 8 July - but it came today - Yippee!

No problems noticeable.

Now - how do I work the new Blu ray?!

Theakston UK (Give me a wave at Hyde Park)
At 6/23/2009 04:22:00 PM, Robert said...: Theakston,

Glad to hear it's arrived.
Did you pay any customs charges?
What set up have you got to listen, watch and explore on?

Robert.
At 6/23/2009 04:32:00 PM, Robert said...: Theakston,

Which shipping option did you choose?

My other order shipped June 10th and so far nothing.

Robert.
At 6/23/2009 06:34:00 PM, Anonymous said...: Hi Robert
Expedited International Shipping $9.98
No custom charges

Viewing is just on a small DMtech LCD TV, audio is Bose computer speakers and sub woofer - seems OK tonight.
No internet connection yet - Wifi in the house but I'm no techy and have got to get to grips with ethernet etc

On the basis of my timing, yours should land any day
Good luck!

Theakston UK
At 6/24/2009 02:51:00 PM, Robert said...: Theakston,

Glad to hear you had no customs charge.

Mine arrived today. Postman in a van with a large sack. I paid the $6.48 for ordinary shipping and did not get stung for customs. Hurrah!

The slot where the book is held had come apart but a spot of glue should fix that.

A fortnight from start to finish is really good; the bonus of no extra charges is the icing. The main course is this amazing set.

Enjoy.
At 6/24/2009 04:38:00 PM, Anonymous said...: Robert
That's great news

I'm getting stuck in to the set tonight.

(and Hyde Park on Sat)

Theakston
At 6/25/2009 03:02:00 AM, Anonymous said...: I recieved a reply from WB informing me that if I let them know which of my discs are damaged (all of them!!) they will send replacements which will take approx 2 weeks to arrive. At least thats some good news for me at last, I don't mind the waiting as long as I know the wheels are in motion. I should be getting a new download card and notepad too. Luckily the book was in perfect condition so I don't need to worry about that.

Fingers crossed it all goes to plan this time! I just need to find some Isopropyl now so I can fix my CD version and I'll be all set! I'll have to get some beers in as i'll be staying in this Friday to watch the (hopefully) uninterrupted footage of Neil live from Glastonbury on the BBC.

AB (Manchester UK)
At 6/25/2009 03:42:00 PM, Stephen Routledge said...: Helloooooo what a great day!!

have just got back from seening neil in Nottingham on tuesday (excellent), i walk through the door and the wife says.. theres a package for you...

Oh warners thank you thank you thank you!!

not only the 4 replacement discs but a replacement book too!! and it only took 9 days!!

even better wife going out, and beers in the fridge, early years disc here we come!! looking forward to glasto on the telly before heading down to london...

excellent service for all at warners!!

stephen Routledge
scarborough UK
At 6/26/2009 02:37:00 AM, Anonymous said...: Stephen: Glad to hear you've got your replacement discs. I just wanted to ask about the condition they are in. What sort of package did they arrive in etc? I've had a reply from WB and will be emailing them back later to inform them about which items of mine need replacing. I'm just concerned in case the new discs will also be damaged or covered in glue. I'm not too bothered about the time delay; I just want to make sure that my discs arrive in one piece! In the meantime, I’ll be spending tonight in front of the TV, beer in hand, watching Neil blow everyone away at Glastonbury! With him being the headliner they should be showing the whole set live and uninterrupted. It’s shaping up to be a good ‘un! There are loads of other top bands on earlier in the evening too so it looks like I won’t be going anywhere tonight!

AB (Manchester UK)
At 6/26/2009 07:27:00 AM, stephen routledge said...: Hello stephen routledge here in reply to AB (Manchester UK.

the discs came in plastic jewel cases, my covers were fine so for me they just replaced the discs. there was no customs charge... which was nice.

hope this helps?

stephen routledge
scarborough
At 6/29/2009 11:36:00 AM, Kristof said...: How can the import taxes differ so much? I too live in Belgium and I had to pay 70 euros!
At 6/29/2009 03:54:00 PM, Luc said...: Kristof, really, I do not know, I even don't understand.
I paid 10 euros for the set I preordered at WB, and only 6 euros for the Amazon package.

At first I thought the postman made a mistake, but no, he assured me that it was correct.

All of my Blu ray discs just play fine, no damage, glue or other issues whatsoever.... Next week I'm having a week off at work, so at the end of next week, I will have seen and heard everything.
At 6/29/2009 09:03:00 PM, Anonymous said...: Just got an e-mail from Warners telling me my Archives DVD order has been pushed back from 30 June to 28 July. What's up at WB??? Anybody else get the same message?
rallen111
At 7/03/2009 01:31:00 AM, Anonymous said...: Attention to any Neil Young fans out there who have yet to purchase the Blu-Ray edition of Archives AND who can find a Borders store that has it in stock. FRIDAY, JULY 3rd ONLY Borders is offering a 50% OFF sale on all Blu-Ray titles!! Imagine NYA for only $175.00!! Maybe this price will be more within some fans' budget. Hell, it's 75 bucks less than I paid, and I thought I got a great deal! You have to be a Borders Rewards member to get the coupon, so sign up online to get your coupon e-mailed to you, TODAY!

Enjoy,

Mike
At 7/03/2009 01:36:00 PM, Anonymous said...: Anyone know how to access the hidden track ("#1 Hit Song Rap") on the Sugar Mountain CD that came with the Blu-ray set? No sign of it on the CD or DVD and the posted link is expired. Thanks.

GF
At 7/06/2009 07:14:00 PM, Robert said...: I ordered the CD set directly from Warner Bros to get the 7" single. Some of the sleeves were damaged. I contacted Warner Bros for replacements and they sent them via UPS to the UK taking five days. Tremendous customer service.
I asked them where I could obtain sleeves for my damaged blu-ray copies but they could not help, which is a shame but otherwise they were spot on.
At 7/06/2009 11:05:00 PM, Roseclipt said...: Yesssss!!! Blu-Ray Archives arrived today - all seems in pristine condition - am going into hibernation with them now .....

Roseclipt in Currency Creek - Oooorrrrztralia.
At 7/10/2009 01:13:00 PM, D.I. Kertis said...: I'm not sure I have any business commenting here as I didn't have any shipping/ordering difficulties with NYA1, nor any defective parts to return for replacement. My set arrived in a timely manner on Friday, June 5th, 2009 undamaged. (I live in the US, which of course eliminated the difficulties and additional charges inherent in ordering overseas.) I guess I just wanted to offer my best wishes to those facing these problems, in hopes that some point they may enjoy NYA1 as much as I have. I feel fortunate that everything in my DVD set is in working order, having read of all these problems others have had. It is a shame that the manufactures seem to have had some issues on the quality control front, but I assure you, a working copy is definitely worth all the trouble.

One other word of advice, if I may: someone mentioned sending WB a strongly worded letter. While anger and frustration are completely understandable in the positions some of you are in, in my personal experience, hostilities only serve to make such a situation more difficult. Civil assertion is usually the way to go to clear these things up as quickly and easily as possible. Just friendly advice, and I sincerely hope no one feels talked down to.

D.I.
At 7/10/2009 02:10:00 PM, Jim Breeds said...: Well, it has been nearly a month now since W.B. emailed me to say they'd get my damaged covers replaced but no sign of anything arriving yet :-(

I've just emailed them again. Poor customer service!

Jim
At 7/14/2009 02:35:00 PM, ste said...: I bought a blue-ray set from HMV in Manchester and my book and poster were down in the bottom of the box under the gaps making em real hard to get out - I eventually got the book out to find it split at the spine n comin lose - several of the BD sleeves were split cause of the ludicrously tight fit - I took it back to HMV who kindly swapped it for another set but this one is just as bad - Ok the book's pristine n actually sticks out the top as its supposed to but the main 'vault' box itself is dinted on the front and this time all 10 BD sleeves are split?? Ohe yeah my novelty pad is in bits too?? - Im so f$%kin annoyed at the lack of care and attention thats gone into puttin this set together - £200 this cost not to mention another £200 on a player - the design is beyond shite - the content on the disks is mega but the package itself lets it down and simply aint gonna last - the cardboard sleeves just aint durable enough and who thought to jam em into a tiny box that bends back on itself with NO reinforced spine so its just gonna end up rippin in half after being opened and closed several times?? For this kind of money I really expected more quality - whats the point in goin to all the effort of making the actual content on the disks so good then bein so lame with the packaging?? For me these gripes just take the shine off what would otherwise have been a top collection - as it stands I need a new outter 'vault' box, 10 new BD sleeves and a new novelty pad - has anyone got any suggestions cause Im rippin?? (Also I cant return the set as its over 30days old!!)
At 7/17/2009 10:22:00 AM, Anonymous said...: I can't afford bying the complete Archive set, so i'm interested in sme individual cd's and the booklet. I checked neilyoungarchives, but it says the order cannot be placed. Are there other places to buy ? please contact me at marco_ponte@yahoo.com
At 7/22/2009 10:22:00 PM, Phillip.Jacobi said...: Hey all - I purchased my set of Archives from Deep Discount DVD recently, and received the set only to find a few problems with ripped CD sleeves/box ripped in places making the book rather loose. As all else is good, I don't think it necessitates the return of the whole package to Deep Discount. (or am I wrong?)
Is anyone aware of a good phone number or email address that I can contact at WB to get this resolved?
Otherwise, I'm very happy with Archives!

Thanks!
At 8/12/2009 02:40:00 PM, Jim Breeds said...: Oh Joy!!
Replacements for the damaged BD covers and the book arrived today in pristine condition! So now I have a completely pristine set and two spare covers and a book (albeit that they are damaged). It took a few weeks but was worth waiting for.

Even better ... the package is marked for the attention of Neil Young at my address, so I'm just waiting for the door bell to ring, as it seems obvious to me that he is coming round later to make sure that everything is now OK! I call that great customer service!

Jim
At 8/15/2009 06:51:00 AM, Robert said...: Jim,

When UPS turned up with replacement sleeves the guy asked for Neil Young. That was about a month ago but I'm sure he'll be round soon.

Rob.
At 8/17/2009 01:52:00 PM, Jim Breeds said...: Rob,
Exactly the same thing happened to me! Or rather, to my wife. She answered the door and the postman said "parcel for Mr. Young". She was about to say that no-one with that name lives here but then the penny dropped - just in time before she sent him away with my new sleeves :-)

Jim
At 8/19/2009 11:51:00 AM, Anonymous said...: I have decided to buy the Archives CD set first, then probably Blu-Ray later, but I have noticed that the price of the new CD sets is going up (this usually happens when suppliers are running low). Is this going out of print or is there just a lag as new copies are pressed; or does this have something to do with the glue that so many of the packages had that has gotten on the discs?

Thanks for any information you may have,

Walter in Huntsville, AL